CURRENTLY EMPLOYED ISSUE Nº 01 / 2026 AMMAN · JORDAN
24+ YRS
Role
Systems & Operations Mgr.
Based
Amman, Jordan
Experience
24+ years
Focus
IT / Digital Transformation

Samer AlQaisi

Turning complex IT challenges into sustainable systems — across healthcare, legal, and enterprise sectors for over two decades.

Portrait · 2025 Samer AlQaisi Samer AlQaisi
Table of Contents Pages 02 — 08
Feature · 01

A career built on quality, process, and delivering at scale.

FieldEnterprise IT
SpecialtyPMO & QA
IndustriesHealthcare · Legal · Finance
MethodologyPMI · Agile · Lean · CMMI
EducationBSc Computer Science
UniversityAl-Ahliyya Amman
LanguagesArabic · English

With over 24 years of experience driving complex IT initiatives across diverse industries, I have consistently led cross-functional teams executing strategic projects that streamline operations, enhance data security, and align technology with business goals.

My background in IT program management, strategic planning, and solution implementation has enabled me to navigate high-pressure, deadline-driven environments — transforming challenges into opportunities for process innovation and sustainable growth.

Whether leading national-scale digital transformation at the Ministry of Justice, pioneering healthcare integration at KHCC, or achieving CMMI Level 3 certification, the thread through every chapter is the same: systematic excellence and empowered teams.

24+
Years Experience
L3
CMMI Certified
15+
Direct Reports
3
Industries Served
Feature · 02

Departments & disciplines.

06 · Fields
01
IT Project Management
PMI-based methodologies, project charters, governance frameworks, and risk management — delivering complex initiatives on time and on budget.
02
Quality Assurance
Established QA and QC departments from scratch. Achieved CMMI Level 3 certification. Systematic reviews, KPIs, and continuous performance tracking.
03
ERP & CRM Integration
Directed multiple ERP integration projects, improving cross-departmental data visibility in financials, subscriptions, sales, and marketing.
04
Healthcare IT · HL7
Led one of Jordan's largest healthcare integrations at KHCC using HL7 v2.x protocols. Deep expertise in CareWare–Hakeem integration.
05
Digital Transformation
Served as PMO Consultant on USAID-funded Mizan III — the largest digital transformation in Jordan's Ministry of Justice history.
06
Solution & Product Design
Developed the region's first IRIS recognition solution at IdealSoft. End-to-end stakeholder communication and scope management.
Feature · 03

A chronology of roles and responsibilities.

2016 — Now
Qistas for IT
Enterprise Systems & Operations Manager
Amman, Jordan
  • Mizan III Project: Served as PM Consultant on the USAID-funded Ministry of Justice digital transformation — Jordan's largest of its kind
  • Developed project charters, governance frameworks, and risk protocols across cross-functional teams
  • Managed rollout of legal matter management solutions in banks, insurance companies, and top law firms
  • Utilized Agile and Lean techniques to enhance collaboration and improve time-to-market
  • Directed multiple ERP integration projects improving financial and operational data visibility
2015
The Group Securities
Quality Manager
Qatar
  • Served as trusted IT advisor to the Chairman of the Board
  • Led a team of 4, improving the process framework for smooth operations
  • Created development, QA, and implementation methodologies for a demanding customer base
2009 — 2015
Adaptive TechSoft
QA Manager & Project Manager
Amman, Jordan
  • Achieved CMMI for Development Level 3 certification through a company-wide process improvement initiative
  • Led CareWare–Hakeem integration at King Hussein Cancer Center using HL7 v2.x
  • Head of Software Engineering Process Group (SEPG) — company-wide process accountability
  • Mentored a diverse team of ~15 junior and senior project professionals
  • Co-founded the PMO department
2000 — 2009
Earlier Chapters
Developer → Analyst → Project Manager
Jordan
  • Masterpieces for Software Services — Project Manager (2007–2009)
  • Adaptive TechSoft — System Analyst & Oracle Team Leader (2004–2007)
  • Al-Arabi Software Solutions — Senior Developer & System Analyst (2002–2004)
  • IdealSoft — Developed the region's first IRIS Farm / IRIS recognition solution (2000–2002)
Feature · 04

Selected milestones.

01
2010 — 2012
CMMI Level 3 Certification
Led company-wide process improvement at Adaptive TechSoft, achieving CMMI for Development Level 3 — a landmark in software quality for the region.
02
2012
Jordan's largest healthcare integration
Led CareWare–Hakeem integration at King Hussein Cancer Center using HL7 v2.x protocols — one of Jordan's most complex healthcare IT projects.
03
2020 — 2021
Mizan III — Ministry of Justice
Served as PMO Consultant on the USAID-funded Mizan III — the largest digital transformation initiative in the history of Jordan's Ministry of Justice.
04
2000 — 2002
First IRIS recognition in the GCC
Developed Jordan and the GCC's first IRIS Farm at IdealSoft — pioneering biometric recognition technology in the region at the turn of the millennium.
Feature · 05

Find me online.

— Correspondence —

Let's stay
in touch.

Email [email protected] → Phone +962 795 956 451 →
Studio Amman, Jordan ◆